SettlemENT & PAYOUT pOLICY

1.Purpos

This Instant Settlement & Payout Policy defines the rules, process, and conditions for merchant payout services provided by Ninepay for AEPS, Micro ATM (MATM), UPI Cash Withdrawal (UPI ATM), and other supported financial services.

2. Scope

This policy applies to all registered merchants, distributors, and partners using Ninepay B2B services including:

  • AEPS Cash Withdrawal
  • Micro ATM (MATM)
  • UPI Cash Withdrawal (UPI ATM)
  • Other eligible banking services

3. Instant Settlement Facility

  •  Merchants can withdraw or transfer their available settlement balance at any time, subject to system availability and transaction limits.

  • The available payout amount depends on the successful transactions processed through the Ninepay platform.

  • Settlement balance shall be reflected in the merchant wallet/dashboard after successful transaction processing.

4. Merchant Payout Rights

  • Merchants are allowed to take payout multiple times in a day, subject to operational and banking limits.

  • A merchant may request payout up to the available balance generated from AEPS, MATM, or UPI Cash Withdrawal transactions.

5. Settlement & Payout Timing

  • Payout requests are generally processed instantly.

  • In certain situations, payout may take up to T+1 working day due to:

    1. Banking downtime
    2. NPCI/Bank maintenance
    3. Technical issues
    4. Compliance review
    5. Partner bank delay

6. Payout Mode

  •  All payouts shall be credited only to the merchant’s registered bank account.

  • Ninepay does not support cash settlement.

7. Payout Limits

Ninepay may define:

  1. Minimum payout amount

  2. Maximum daily payout limit

  3. Transaction-wise payout limits

    These limits may change based on merchant category, transaction volume, risk profile, or banking partner guidelines.

8. Hold, Freeze & Delayed Settlement

Ninepay reserves the right to temporarily hold, freeze, or delay merchant settlement in the following cases:

  • Suspicious or fraudulent activity
  • High-risk transaction behavior
  • Excessive chargebacks or disputes
  • Incomplete KYC or verification
  • RBI/NPCI compliance requirement
  • Law enforcement or regulatory instruction
  • Technical or banking issuesg issues

9. Failed Payout

  • If payout fails because of incorrect bank details, inactive account, or banking issue, the amount will be reversed to the merchant wallet after verification.

  • Reprocessing time may depend on banking partner response.

10. Merchant Responsibility

The merchant is responsible for:

  • Providing correct bank details

  • Maintaining sufficient documentation

  • Following RBI/NPCI guidelines

  • Avoiding fraudulent or unauthorized transactions

11. Compliance & Monitoring

All merchant transactions are monitored under:

  • RBI Guidelines

  • NPCI Rules

  • AML/KYC Regulations

  • Risk & Fraud Monitoring Policies

12. Policy Modification

Ninepay reserves the right to modify, suspend, or update this policy at any time without prior notice.

Contact Information

NINETECH DIGITAL SERVICES PRIVATE LIMITED (Ninepay)

Support Email: support@ninepay.in       Website: ninepay.in

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